SupportLens AI is a support inbox workflow for reviewing customer messages, checking policy context, preparing draft replies, and keeping approval in the hands of a human operator.
FastAPIPostgreSQLpgvectorGmail OAuthPII redaction
Interactive Walkthrough
Step through the support workflow
Inbox home with synced support messages and queue context.
Problem
Support teams jump between inboxes, policies, refund rules, shipping docs, warranty notes, and previous replies. The useful version needs evidence, privacy controls, and human approval before anything reaches a customer.
What I Built
Support inbox review queue and Gmail OAuth sync
Knowledge upload for policies, FAQs, and product docs
Policy lookup workflow for draft replies
PII redaction, encrypted token storage, and audit logs
Human review before Gmail draft creation
Architecture
The backend uses FastAPI, PostgreSQL, pgvector, encrypted OAuth tokens, audit logging, and protected admin routes. The frontend focuses on a review queue, message detail screen, draft workspace, source review, and privacy state.
Result
The result is a realistic support tool: inbox sync, policy review, privacy handling, OAuth integration, audit records, and an approval step before draft creation.
